1. Who we are
MyAluxTech ("we", "us", "our") is a complete business solutions provider offering web & app development, AI integration, social media management, virtual assistant services, BPO, and cloud services. Our website is myaluxtech.com and you can reach us at hello@myaluxtech.com or +1 (406) 867-7612.
2. Information we collect
We collect information in three ways:
- Information you give us: name, email, company, phone number, and project details when you fill out our contact form, booking scheduler, or client portal sign-in.
- Information collected automatically: IP address, browser type, pages visited, and usage data via cookies and analytics tools like Google Analytics 4.
- Information from our services: if you engage us for BPO, VA, or social media management, we may have access to your business data (e.g. CRM records, customer support tickets) under a separate data processing agreement.
3. How we use your information
We use your information to:
- Respond to inquiries and provide quotes, proposals, and consultations.
- Deliver and manage the services you've engaged us for.
- Send you project updates, invoices, and contractual communications.
- Improve our website, services, and client experience.
- Send marketing emails (only with your consent — you can opt out anytime).
- Comply with legal obligations and protect our rights.
4. Cookies and tracking
We use essential cookies to keep you logged into the client portal and remember your preferences. We also use analytics cookies (Google Analytics 4) to understand how visitors use our website. You can disable cookies in your browser settings, though some features may not work properly without them.
5. Data sharing and third parties
We never sell your personal data. We share information only with:
- Service providers we use to run our business (e.g. hosting, email, analytics) under strict data protection terms.
- Your own team members and authorized contacts when delivering services.
- Legal authorities if required by law or to protect our rights and safety.
When we process data on behalf of a client (e.g. managing their CRM or support tickets), we act as a data processor under a separate Data Processing Agreement (DPA) and only process that data per the client's instructions.
6. Data security
We take reasonable technical and organizational measures to protect your data, including encrypted connections (SSL/TLS), access controls, and regular security reviews. Client data accessed during service delivery is handled under NDA and stored in encrypted, access-controlled systems. No method of transmission or storage is 100% secure, but we work hard to protect your information.
7. Data retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiries that don't lead to an engagement are typically deleted after 24 months. Client data is retained for the duration of the engagement plus the period specified in our service agreement (typically 3–7 years for financial records).
8. Your rights
Depending on your location (e.g. GDPR, CCPA), you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion of your data (subject to legal exceptions).
- Object to or restrict our processing of your data.
- Withdraw consent for marketing communications.
- Receive a copy of your data in a portable format.
To exercise any of these rights, email us at hello@myaluxtech.com. We respond to verified requests within 30 days.
9. International data transfers
We serve clients across multiple countries and may process data in locations different from where you live. When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) and ensure the receiving party provides an adequate level of data protection.
10. Children's privacy
Our website and services are intended for businesses and professionals. We do not knowingly collect personal data from children under 16. If you believe we've collected data from a minor, please contact us and we'll delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "last updated" date at the top of this page. For material changes, we'll provide more prominent notice (such as emailing clients or posting on the website). Continued use of our services after changes take effect constitutes acceptance of the updated policy.
12. Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- 📧 Email: hello@myaluxtech.com
- 📞 Phone: +1 (406) 867-7612
- 💬 WhatsApp: Chat with us
Have questions about your data?
We're happy to walk through our data practices — reach out and we'll respond within one business day.